Project Overview
Sistem Intervensi Ketahanan Pangan. We developed a centralized web-based tracking and workflow engine to automate document management and SLA monitoring for BAPANAS.
Sistem Intervensi Ketahanan Pangan. We developed a centralized web-based tracking and workflow engine to automate document management and SLA monitoring for BAPANAS.
The Challenge
The agency faced schedule delays from scope creep and lacked automated systems to track documents or processing times across divisions.
The agency faced schedule delays from scope creep and lacked automated systems to track documents or processing times across divisions.
The Solution
We built a platform featuring a real-time approval engine that calculates processing durations and integrates with Tableau for actionable data visualizations.
We built a platform featuring a real-time approval engine that calculates processing durations and integrates with Tableau for actionable data visualizations.
The Result
The project established instant document monitoring, enhanced accountability, and provided leadership with centralized digital archives and sharp data insights.
The project established instant document monitoring, enhanced accountability, and provided leadership with centralized digital archives and sharp data insights.
About
The National Food Agency (Badan Pangan Nasional) is an Indonesian government institution responsible for ensuring national food security, managing food stability, and coordinating food sovereignty policies across the country.
The Business Challenges
- Scope Creep & Timeline Drift: Mid-project feature requests that causedsignificant schedule delays.
- Dashboard Analysis Complexity: Difficulty in translating complex requirements into accurate, actionable data visualizations.
- Lack of Automation: Absence of automated tracking, making it hard to locate documents across divisions.
- SLA (Service Level Agreement) Blind Spots: Lack of standardized time monitoring, hindering operational efficiency evaluations.
Sibernetik Solutions
Agile Change Management: Implementing a flexible framework to handle new requests while maintaining core functionality.
Deep-Dive Requirement Analysis: Conducting specialized sessions to align data flows with stakeholder expectations.
Web-Based Tracking System Development: Building a centralized platform for automated document tracking via reference numbers.
Workflow & SLA Engine: Integrating real-time approval flows that automatically calculate processing time at each stage.
The Business Benefits
- Instant Monitoring: Stakeholders can track mail positions instantly, minimizing the risk of documents getting "stuck" or lost.
- Division Accountability: Every division has clear responsibilities as processing durations are monitored through the SLA system.
- Enhanced Data Visualization: Dashboards provide sharp and accurate data visualizations, facilitating informed decision-making for Bapanas leadership.
- Centralized Digital Archives: All documents and approval histories are stored digitally and centrally within a single web-based platform.
